Shipping Policy
Every order from Save the Sterling is carefully packaged to help ensure your treasures arrive safely.
Processing & Shipping
Orders are shipped to the address provided at checkout. Please double-check your shipping information before placing your order.
If you notice an error, contact me immediately. If your order has not yet shipped, I will do my best to update the address. Orders shipped to an incorrect address provided by the customer are not eligible for refunds. If a package is returned to Save the Sterling because of an incorrect or incomplete address, the customer is responsible for paying the shipping cost to have the package resent.
Lost or Stolen Packages
Once your order has been shipped, Save the Sterling is not responsible for packages that are lost, delayed, or damaged while in transit.
If your package is lost before delivery, please contact me as soon as possible. I will gladly help you file an insurance claim with the shipping carrier when applicable.
If your tracking information shows your package has been delivered (or signed for on orders requiring signature confirmation) but you cannot locate it, please contact your local post office or shipping carrier. Unfortunately, I am unable to issue refunds or replacements for packages marked as delivered.
Shipping Insurance
All orders over $300 are automatically shipped with full shipping insurance to protect your purchase while it is in transit.
Customers with orders under $300 may add shipping insurance to their cart for $5. It is a small cost for a lot of piece of mind.
Signature Confirmation
For the security of your purchase, all orders over $300 are automatically shipped with signature confirmation. If no one is available to sign for the package, the shipping carrier will typically leave instructions for arranging redelivery or picking up your package at your local post office.
If you have any questions about shipping or your order, please don’t hesitate to reach out. I’m always happy to help.
Refund Policy
I want you to love your purchase! If you’re not completely satisfied, you may request a return within 3 days of receiving your order.
To begin a return, please contact me within 3 days of delivery.
To be eligible for a refund:
Items must be returned in their original condition.
Please package your return carefully to prevent damage during transit. Items that arrive damaged due to inadequate packaging may not be eligible for a refund.
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.
Refunds will be issued after the returned item has been received and inspected.
If you have any questions about your order or need to start a return, please don’t hesitate to reach out. I’m always happy to help!
